Summer Sports Spectacular - tennis and racing THIS WEEKEND

 

 

 
Northampton town centre news & events
 
Summer Sports Spectacular - tennis and racing THIS WEEKEND
The BID will be hosting a summer sports spectacular on the Market Square this weekend, Saturday 7th and Sunday 8th July .
 
This will include a big screen, village garden and on the Saturday, a touch tennis court for families.
 
Members of the public can chill out in the garden, watch the Wimbledon tennis tournament, or take in the action from the British Formula 1 Grand Prix so there's something for everyone.
 
The screen and garden will be open from 11am – 6pm on both the Saturday and Sunday.
 
Customer Excellence training - free to BID businesses
 
In case you missed it, we are working with Northampton town centre based company Beyond Theory to offer a free Customer Excellence half-day training course on Wednesday 25 th July, 9am-12.30pm.
 
This training fits in with the BID’s commitment to build on the strengths of Northampton town centre businesses and will support our second Mystery Shopping awards scheme later this year, where participating town centre businesses will be assessed on the quality of their customer service.
 
  • Learn how your business can deliver great service, attract new customers and retain existing ones
  • Understand the difference between customer service and customer experience
  • Identify aspects of the customer experience where consistency of approach needs to improve 
  • Improve organisational skills to prepare to deliver great service 
  • Learn the importance of taking responsibility to own and resolve customer service issues/complaints
  • Deliver exceptional customer experience when opportunities arise. 
 
The tr aining will take place at Beyond Theory in Derngate Mews. Please book as soon as possible as limited places are available and restricted to one person per company/organisation. Book your place  HERE .
 
Mystery Shopping Scheme
The BID will be running its second Mystery Shopping scheme this autumn and we are calling all town centre businesses to take part.
 
Participating businesses who have registered will be visited by an independent mystery shopper in September and October and invited to an awards event in November where they will receive a certificate and report of their assessment.
 
Special certificates will also be presented for sector winners and businesses with high scores.
 
Register to take part
To register your interest, speak to a BID Host or contact the BID by emailing
HERE or calling 01604 837766.
 
Deadline to register is Friday 24th August .
 
We are also looking for venues to host the awards - if you think you can help please email the BID team.
 
#IndieRetail & #ShopLocal - celebrating our wonderful small businesses
July is national Independent Retailer Month and we are running a month-long social media campaign to celebrate the unique and wonderful small businesses in Northampton town centre.
 
The aim is to help people, both local and visitors, to rediscover and unearth our hidden gems.
 
Please let us know if you would like one of our Hosts to visit your shop to take photographs and possibly a short film to be shared across our social media channels using #IndieRetail and #ShopLocal hashtags.
 
If you would like to take part please email us  HERE .
 
BID Monthly Meeting - we've made it easier for you to attend
It is critical for the BID team to gather views about the future of the town centre from all our levy payers and members - so we have changed the times of our BID Monthly Meetings to make it easier for more businesses to attend.
 
We urge you to come along to hear what is happening and put your point of view across so that we can lobby the relevant partners and authorities on your behalf.
 
Date: Wednesday 25th July
Time: Either 7.30-8.30am or 6-7pm
Venue: BID Office, 2nd Floor, Town Centre House, 7-8 Mercers Row, NN1 2QL
 
Have your say on the future of local government
 
Have you had your say on the re-structure of local government in Northamptonshire?
 
All eight authorities in Northamptonshire are working on a proposal for the Secretary of State for Housing, Communities and Local Government which “must command a good deal of local support”.
 
Join members of the public, businesses and stakeholders county-wide to state your views before the final proposal is submitted.
 
The formal consultation process will run until Sunday 22 July .
 
Find more details on the full proposal and complete the questionnaire HERE .  
 
Dates for your diary
 
We are entering the busy summer months and Northampton town centre will play host to lots of different events. Make a note of these key dates...
 
  • 6-8th July - Silverstone Formula One Grand Prix Weekend
  • 7th and 8th July - Summer Sports Spectacular in Market Square
  • 21st July - Inspired Youth Event on Becketts Park
  • 25th July - 1st September - Summer Beach on Market Square
  • 25th July - Customer Excellence training
  • 6-9th September - Heritage Open Days
  • 8th September - Heritage and World War One Entertainment on Market Square
  • 19th September - BID Business Conference at Park Inn Northampton
 
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