A Plan Insurance were crowned overall 'Professional Services' winner

Celebrating achievement

The town centre businesses delivering outstanding customer service were recognised at our Mystery Shopping Awards ceremony last week.
Well done to all the participating businesses who were awarded with certificates during the prestigious event. 32 businesses scored more than 90% in the scheme and scooped an extra special gold certificate to show they provide an excellent level of service to their customers, while 24 businesses scored over 75% and were awarded with silver.
Six businesses were also named overall category winners - each scoring between 97-100%. 
Check out our Facebook page for pictures from the event HERE or read the full write-up HERE.
Category winners
78 Derngate & Errol Flynn Filmhouse joint winners in the Culture & Leisure category
Aflora Luxegifts won overall in the Independent Retailer category
Waterstones was crowned overall winner of the National Retailer category
A Plan Insurance was named Professional Service category winner
Brooklyn Pizza Bar won overall in the Dining category
Gold winners
Elecromist, Game, Mooch, Dorothy Perkins, Abraxas Cookshop, Abington FX, Chata Cottage Inn, Bonds Jewellers, The Plump Partridge, Warren James, Moss Bros, St Giles Cheese, Praca Café Ltd, Royal and Derngate, Brownes Old Sweet Shop, Professional Music Technology (PMT), Bias Gift shop, Voni Blu, Jack Haddon Florist, Bohemian Finds, Georges Café/Bistro, Northampton Health Store, Quiz Clothing,
Thorntons, Accessorize and Burton Menswear
Silver winners
Next, Timpson (Grosvenor Centre), Timpson (The Drapery),  Timpson (Market Square), Lush, St Gyles Jewellers, Select (Grosvenor Centre), Select (Abington Street), The Church Restaurant, DW Sports, Berties, Zara Health and Beauty, WH Smith, Ecigwizard, Cardmarket, Edinburgh Woolen Mill, The Hub of Northampton,  iStore Northampton, Lucci Leather, O'Neill's, HMV, Akasaka, Trespass and Chelton Brown Ltd
Meet our new executive director 
and the BID team

BID monthly meeting

Feedback on BID initiatives, share ideas for future projects, meet our new executive director and BID team, and discuss specific business issues such as footfall and sales trends - do all this at  our upcoming BID monthly meeting. 
Date: Wednesday 31st January
Time: Either 9.30am-10.30am and 5.00pm-6.00pm
Venue: BID Office, 2nd Floor, Town Centre House, 7-8 Mercers Row, NN1 2QL
Please email HERE to attend.
This email is sent to you as a business located in the
Northampton Town Centre  Business Improvement District (BID) 
or partner interested in BID activity
Northampton BID is project managed by Partnerships for Better Business Ltd (pfbb UK)

01604 837766
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